TO PROCESS A RETURN GO TO OUR RETURNS CENTER -here
**Damaged items must be reported within 3 days of receiving if purchased online or 3 days of purchasing in store – after 3 days, it cannot be returned.
We accept returns for REFUND to your original form of payment within 14 days of postmarked delivery.
We accept returns for STORE CREDIT within 15-30 days after postmarked delivery.
After 30 days, a return or exchange cannot be made. Items marked Final Sale cannot be returned, exchanged or refunded. Items purchased at a discount of 30% or more are final sale and cannot be returned.
Returns for store credit will be issued a code via email the original order was purchased from. Store credit expires one year from the date the code is sent.
Returns can be requested at our returns center (link at the top of this page). We reserve the right to refuse a refund, exchange or return if items are past return date, purchased at Final Sale, show any sign of wear, alteration, damage or do not meet any other return criteria. Items will be sent back at the expense of the customer. Any return shipped back to us without a request made in our returns center will result in a 15% restocking fee.
In our returns center you may choose from 3 options:
1) Return your items free of charge back to our store location, original shipping cost are not refunded.
2) Self-return at any carrier of your choice at your cost, shipping fees will not be refunded.
3) Use the return shipping label included in your original shipment, $6 will be deducted from your refund or store credit.
REFUNDS / CREDITS
Once we receive approved return you will be issued a refund/store credit via email that the order was purchased from within 24 hours of receiving. Refunds are issued to original form of payment. Please allow additional days for your banking institution to process and post the transaction to your account. Banks vary on days. Store credits will be issued immediately via code to your email. You have 1 year to use the credit.
WHAT ITEMS DO NOT QUALIFY FOR RETURN?
- Have been worn or washed.
- The tag has been removed.
- Items that smell of perfume or cigarette smoke.
- Items with dog hair, makeup or deodorant.
- Body Suits, Bralettes, Activewear or Swimsuits.
- Items purchased at final sale or marked 30% off or more.
CAN I MAKE AN EXCHANGE?
Due to quickly changing inventory, we do not exchange items online. However, you may choose to return the item and repurchase the size in which you are needing with store credit or card payment.
- Please wrap clothing in some form of paper or tissue and place back in original packaging if possible or any packaging.
- Shoes must be returned in original box, inside a shipping box. Damage to the shoe box makes it ineligible for return.
WHAT IF MY PACKAGE IS LOST OR NOT DELIVERED?
HoneyBee Boutique is not liable for any items lost in transit, a claim must be filed with your local USPS. Provide them with your shipping confirmation.
HOW CAN I CHANGE OR CANCEL MY ORDER?
Changes or cancellations must be made immediately and can be done during business hours (Tues-Friday 10am-6pm, Saturday 10-2pm, EST ). Call 229-524-2548. Once your order is processed, we cannot modify the order. New price changes, discounts, sales or promotions are not valid excuses for cancellations. Please double check your shipping address! Once the package has been shipped, you will be charged to double ship if the address is entered wrong! If you forget to input a discount code, we cannot edit the cost of your order once it is placed.
If you have received the wrong item or defective merchandise please call us at 229-524-2548 during business hours (Tues-Friday 10am-6pm, Saturday 10-2pm, EST ) or email firstname.lastname@example.org
HoneyBee Boutique - Returns
202 S Wiley Ave
Donalsonville, GA 39845